Privacy Policy

Effective Date: April 9, 2026

Prepark ("we", "our", or "us") is committed to protecting the privacy of its users ("you", "your"). This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use the Prepark mobile application, website, and related services (collectively, the "Platform").

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Full name
  • Phone number
  • Email address
  • Vehicle details (vehicle number, type)
  • Payment-related information (processed via third-party providers)

b. Usage Data

  • App usage patterns
  • Booking history
  • Location data (for parking discovery and navigation)
  • Device information (IP address, device type, OS)

c. Location Information

We may collect real-time location data to:

  • Show nearby parking spaces
  • Enable navigation to selected parking locations

You can disable location access via device settings; however, certain features may not function properly.

2. How We Use Your Information

We use collected information for the following purposes:

  • To provide and operate the Prepark platform
  • To enable parking discovery, booking, and payments
  • To manage user accounts and bookings
  • To improve platform performance and user experience
  • To communicate updates, notifications, and support responses
  • To ensure safety, prevent fraud, and enforce policies
  • To comply with legal and regulatory requirements

3. Data Storage and Security

We use Supabase as our backend infrastructure provider for database management, authentication, and storage services.

  • Data is securely stored on Supabase-managed servers
  • Industry-standard encryption and security measures are applied
  • Access to user data is restricted to authorized personnel only

While we implement reasonable security practices, no system can be completely secure. Users are advised to safeguard their account credentials.

4. Sharing of Information

We do not sell your personal data. However, we may share information in the following cases:

  • With trusted third-party service providers (e.g., payment gateways)
  • With municipal authorities or parking operators for operational purposes
  • To comply with legal obligations or law enforcement requests
  • In case of business transfer, merger, or acquisition

5. Third-Party Services

Prepark may integrate with third-party services including:

  • Payment gateways (for transaction processing)
  • Mapping and navigation services
  • Cloud infrastructure providers

These services have their own privacy policies, and we encourage you to review them.

6. Data Retention

We retain your data only as long as necessary for:

  • Providing services
  • Legal compliance
  • Resolving disputes

Users may request deletion of their data subject to applicable laws.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for data processing

Requests can be made by contacting us at the email below.

8. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Enhance user experience
  • Analyze usage patterns
  • Improve platform performance

You can control cookie preferences via browser settings.

9. Children's Privacy

Prepark services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the platform or via email. Continued use of the platform constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Prepark
Email: support@prepark.in
Phone: +91 8468803067

12. Consent

By using Prepark, you consent to the collection and use of your information as described in this Privacy Policy.